First of all, it is necessary to define user service routes through different voice menus that optimize and reduce waiting lines. Last, but not most important, the detail of the report, which is not a trivial matter. The Government is going to be necessary to justify that the law has really been complied with. The call analytics part will become vitally important because, without it, the company may face some penalty. The good thing is that current technologies - or those offered by top-level providers - allow, in just minutes, to have a report of all the calls of the year and the average duration of all of them.
However, this function, apart from for this task, is a powerful tool that allows permanent control of whether the objectives set are being achieved or not - in addition to numerous other Vietnam phone number list applications of this data for the optimization of the operation of the company. . How much will it cost to adapt to the new regulations? Well, it depends on the provider you choose. Some like already offer all the necessary services both to optimize the response time to the famous 3 euros as well as all the necessary capacities to report to the authorities, free of charge with their virtual switchboard and CRM combo.
So the cost, on this occasion, will not be a problem for most companies.What to do when you can't answer the phone 24/7 29.06.2022 answer the phone 24/7 Although for any company the ideal is to have a 24-hour customer service, in practice for most it is not viable. This does not mean that you have to resign yourself to losing all those calls, and opportunities, that contact us after hours or that they have to find a simple locution informing of the time in which they can contact.