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Trends in technologies for call center Nov 1, 2019 | Call business email list center technology artificial intelligence call center We have seen a lot of changes in the world of call centers and the customer experience. Until a few years ago, nobody thought about online communications and virtual agents, but in 2019 these two aspects are a reality. New call center technologies offer better analytics and faster, more direct conversations. But, what are these new technologies that are revolutionizing the call center sector? 1. Call center technologies: Web Real-Time Communication business email list WebRTC technology is leading the telecommunications revolution.